Privacy Policy

Diamonic track the pages you visit in order to supply you with helpful information (such as recently viewed items) as well as to understand how mydiamonic.com is used by our guests. We do not utilize this information to target our users with promotions, emails, or marketing of any kind.

When you place an order, Diamonic uses your email and phone number (if necessary) to communicate regarding delivery. Your contact information is used for no other purpose. Diamonic will not share your information with anyone, except as necessary to complete your purchase (such as sharing your delivery address with FedEx), or as required by law (such as law-enforcement agents, in the case of fraud). The sole purpose of the information we gather is to provide you better service.

Information Collected

Following are the means used for collecting information, and specific information collected from visitors:

  • Cookies

    A cookie is a piece of data stored on a visitor's computer, containing information about the visit. Information collected by cookies allows us to recognize a user on subsequent visits, to know what pages of the website were visited, and to keep a visitor logged in as they travel around the website. Use of cookies is in no way linked to any personally identifiable information about a visitor.

  • Log Files

    Like most websites, our server automatically recognizes the Internet URL from which a visitor access mydiamonic.com. We may also log a visitor's Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, and system troubleshooting purposes. IP addresses are not linked to personally identifiable information.

  • Email Address / Username

    In order to save diamonds for future review and purchase, visitors create a username using their email address. This email address is not used for any other purpose. Diamonic does not send emails to the address, or share it with other parties.

  • Order Information

    When a visitor places an order, they are required to enter their shipping, billing, and payment information. This information is used for no purpose other than fulfilling the order. The credit card information is not stored after the order is shipped. Therefore, it is impossible for the user's sensitive information to be compromised in the future.

Customer Contact

When you place an order, we will contact you regarding that order, using only the email or phone number you specified. Out of sensitivity to any surprise you may be planning and out of respect for your privacy, you will not be contacted or emailed for any other reason, now or in the future.

Website Errors

Although we take great care to ensure the accuracy of all aspects of the website, errors are rare but inevitable. Diamonic cannot honour inaccurate information or prices. However, if an error is discovered pertaining to an item already ordered, you will be made aware of the error, and given the choice of amending or cancelling your order at no cost or penalty.

Questions

For questions regarding this privacy policy, please call or contact us at customercare@mydiamonic.com.